EU Data Act

This notice informs you of your rights and Philips' obligations under the EU Data Act (Regulation (EU) 2023/2854) regarding data generated through your use of Collaboration Live.

  1. Types of Data Collected Formats Estimated Volume and Frequency
    Audit Logs: User ID, session/room ID, date and time, operation type and description, IP address, device type, device name.

    SQLite, SQL server

    NDJSON

    Frequency and volume depending on frequency of application use, size average per user: ~860MB

    Storage never deleted
    Application Metrics: User ID, date and time, usage and performance metrics, state of the connection.

    Log files, Grafana

    CSV

    Frequency and volume depending on frequency of application use, average size of total metrics per user for 31 days is 165MB

    Storage for 31 Days
    Application Logs: User ID, date and time, application error and debug logs,

    Log files, Grafana

    CSV

    Frequency and volume depending on frequency of application use, average size of total logs per user for 31 days is 55MB

    Storage for 31 Days
    Asset Files: ushered, Images, videos, documents, 3D objects, date and time of uploading.

    SQL server, S3 bucket

    NDJSON & physical files

    		 Frequency and volume depending on frequency of application use,
    metadata avg size per user: 24 MB
    Asset files avg count per user: 10400,
    Asset files avg total size per user: 10GB
    Chat Messages: Conversation title, message content, message metadata.

    SQL server

    NDJSON

    		 Frequency and volume depending on frequency of application use, average chat messages count per user: 25880 and avg total size is 53 MB
    Login: (last login, last successful login, last activity date)

    SQL server

    NDJSON

    		 Frequency and volume depending on frequency of application use, average: size of the fields is 30 bytes

  1. Your Rights

Under the EU Data Act, you have the right to:

Access: Request access to data generated by your use of Collaboration Live, including real-time access where technically feasible.

Portability: Direct Philips to share your data with a third party of your choice, free of charge to you.

Control and Share: Decide who else can access your data and restrict how Philips uses it.

Transparency: Receive clear information about what data is collected, how it is used, and with whom it is shared.

  1. Data Sharing and Use

Philips must ensure that data is made available to you or your designated third party in a timely, secure, and interoperable format.

Data sharing with third parties may be subject to fair and reasonable compensation for costs directly incurred by Philips.

Philips will not impose unfair contractual terms that restrict your access or control over your data.

  1. Safeguards and Compliance

Philips implements technical and organizational measures to protect your data, including safeguards against unauthorized access and international data transfers.

Any sharing of personal data will comply with the EU General Data Protection Regulation (GDPR).

In case of public emergencies, Philips may be required to share data with public authorities under strict conditions.

  1. Contact and Requests

To exercise your rights or request access to your data, please contact:
Customer Services Portal:
Submit service requests online 24/7.
Requires a Philips account.
Login: Philips Customer Services Portal